RETURNS & WARRANTY

1. Returns

Time learning method 100% guaranteed!

We are sure that your child will love his/her watch/clock and that he/she will quickly & easily learn the concept of time. But if you are not convinced by our product, simply return it for a full refund within 30 days of purchase accompanied by an original sales receipt to our U.S. address: 
Preschool Collection USA LLC
1820 1st St N, St Petersburg, FL 33704

You will be responsible for paying for your own shipping costs for returning your item. We are not responsible for lost or stolen return packages. Shipping costs are non-refundable.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund.

Once your return is received, you will receive a confirmation email indicating that the refund will be paid within 15 days. A credit will automatically be applied to your credit card or original method of payment within 15 days.

Questions about the returns should be sent to us at contact@preschoolcollection.com.

2. Exchanges

We are unable to process direct exchanges. Please follow the steps for a return and place a new order for the new items that you like.

3. One Year Limited Warranty

Your Preschool WatchTM/Preschool ClockTMis guaranteed for a period of 1 year from the date of purchase under the terms and conditions set out below.

These conditions are in addition to the consumer statutory rights and do not otherwise affect them. Your refund guarantee covers material defects and manufacturing defects. It does not cover the following:

  • Damage resulting from normal use of the product
  • The battery
  • Damage resulting from lack of care
  • Tampering or damage caused by an unauthorized dealer

Simply return your item with an original sales receipt to our U.S. address:
Preschool Collection USA LLC
1820 1st St N, St Petersburg, FL 33704

You will be responsible for paying for your own shipping costs for returning your item. We are not responsible for lost or stolen return packages. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

4. Questions & Contact Information

Questions should be sent to us at contact@preschoolcollection.com.

Join the Preschool Learning Club!

Merry CHRISTMAS!